We Can’t Verify Your Access Yet
No panic — this usually means one of a few simple things. First we’ll double-check your **purchase email** and auto-link your account if we can.
1. Check the email you used at checkout
Enter the email you used when buying Aroha Calls / Aroha Bookings on Shopify. If we find a valid purchase for that email, we’ll:
- Link your account to your organisation
- Auto-create your workspace if needed
- Send you straight to the onboarding screen
Tip: if you used Apple Pay / Google Pay, sometimes the email on the order is different to your normal one — check your Shopify receipt.
2. You might be signed in with the wrong email
Your app access is tied to the email on the Shopify order. If you're logged in with a different email, we can't match your purchase.
Sign in with a different email →3. Shopify hasn’t finished talking to us yet
Occasionally Shopify is a bit slow sending us the "this order is paid" webhook. If you just bought Aroha Calls / Bookings in the last couple of minutes, it may not have reached us yet.
Wait 1–2 minutes and then either hit **Verify Access** again above or refresh the page.
4. You haven’t completed your setup link
After you buy, we send a setup email with the subject:
“Complete your Aroha Bookings setup”
Check your inbox and spam/junk for that email and follow the link inside. If you can't find it, you can request a new one.
Resend my setup link →5. Trying to log in before you’ve bought?
Access to Aroha Bookings is for active customers only. If you haven't purchased yet, start with the Shopify product page below.
Go to Shopify product →Still stuck?
If none of this works, send us the email you purchased with and (if you have it) your Shopify order number. We can manually link your account from our side.
Email support@arohacalls.com